I purchased an extended warranty from Access Warranty back on 5/1/09. I was told that I had 30 days to review the contract and if I was not satisfied I could cancel.
I decided to cancel the warranty on 5/19/09. I was told that it could take up to a month to receive credit for the $395 down payment. It is now 6/29/09 and I still have not received the credit. I have spoken with several customer service representatives including a manager named, David Chase over the past 2 weeks and was told the credit would be in my account by 6/26/09.
It is apparent at this point that this company does not want to refund me my money. I have already filed a dispute with my bank and if the credit is not there by 7/03/09 I have no choice but to take legal action against Access Warranty. It only took them 2 days to take the money out of my account, but it appears that it will take forever to get the money back, however I will use all resources if necessary to get my money back.
If it takes this long to get your money back than it is obvious that they would not pay for a claim if I kept the coverage. It is important to do your homework, apparently this company is not even a member of the BBB and with all of these complaints I can see why.
Monetary Loss: $455.